Shipping
& Returns
Shipping Policy
Shipping & Returns
All orders are processed within 2–4 business days.
Shipping times may vary depending on your location and the delivery option chosen at checkout.
Printed books are shipped via trusted carriers with tracking.
E-books are delivered instantly via email or download link after payment is confirmed.
Due to the nature of digital products, all e-book sales are final – no refunds are available once the file has been sent.
If your printed book arrives damaged or you receive the wrong item, please contact us within 14 days of delivery at info@featherandfire.co.uk so we can arrange a replacement.
Return & Exchange Policy
We process all orders with the utmost care.
E-books and other digital products are delivered instantly after payment is confirmed — due to their nature, they are non-refundable and cannot be exchanged.
Printed books are shipped in secure packaging to prevent damage.
If, however, you receive a damaged item or an incorrect order, please contact us within 14 days of delivery at info@featherandfire.co.uk.
In your message, please include your order number and photos of the damage. Once your claim is approved, we will send you a replacement copy or issue a refund.